Setting up the Acticheck app on iPhone
This page takes you through installing the Acticheck app on your iPhone, pairing your wristband, and the iPhone settings that keep it working. A new iPhone app is on the way; until then, these are the steps for the current one.
What you need
- An iPhone running iOS 10.2 or later. Any iPhone bought in the last few years will be fine.
- Your Acticheck wristband, nearby and charged.
- The phone number of this iPhone, so we can send you a text-message code.
Install the app
- Open the App Store and search for Acticheck. The app is called Acticheck App.
- Tap the download button next to Acticheck, then Open.
Set up the app
- Location. When asked, allow Acticheck to use your location even when you aren’t using the app.
- Your phone number. Enter your number with your country code in place of the first 0 (for the UK, +44), then tap Send.
- The text-message code. Enter the four-digit code you receive and tap Enter Passcode.
- Open Settings. On the screen showing a wristband next to a globe, tap Settings under the wristband.
- Pair your band. Tap Pair Band, then Scan. While the iPhone is scanning, hold the band orange side down and press one button for up to 10 seconds.
- Save it. When the band’s picture and code appear, tap the picture, then Save.
- Back to Home. Tap Home at the top left.
- Check it’s connected. Press one button on the band for up to 10 seconds. A tick without a house under the wristband means it’s connected through your iPhone; a tick with a house means it’s connected through your base station.
Check your iPhone settings
To keep the app working reliably, the app needs location access Always, and it helps to turn off automatic app updates. Our iPhone settings guide shows each setting step by step.
Reading the app
The app shows two icons, a band and a globe, each with a tick or a cross:
| Band | Globe | Meaning |
|---|---|---|
| ✔ | ✔ | Your band is connected through this iPhone and the iPhone is online. You’re covered. |
| ✔ with a house | ✔ | Your band is connected through your base station at home. |
| ✔ | ✘ | The band is connected, but the iPhone has no data connection, so alerts can’t be sent. |
| ✘ | ✔ or ✘ | The band isn’t connected to this iPhone. At home this is normal: the base station is looking after you. |
When you go out, it can take up to 30 minutes for the band to switch from the base station to your iPhone, and up to an hour to switch back when you come home. To connect straight away, press one button on the band for up to 10 seconds.
If you raise an alert (both buttons, or after a fall), the band tries whichever it used last, the base station or the app, and then the other.
Keeping the app running
- Leave the app open. Don’t swipe it away.
- After restarting your iPhone or an iOS update, open the app to check it’s running. Some updates ask you to confirm your phone number again.
Before you go out
- Your iPhone is charged enough for your trip.
- The Acticheck app is open and hasn’t been swiped away.
- Your band is connected: a tick under the band and the globe. To connect straight away, press and hold one button on the band for 8–10 seconds.
What the app can’t do
- It needs a signal. If your iPhone has no mobile signal and no Wi-Fi, it can’t pass an alert on.
- It needs location access set to Always. See the iPhone settings guide.
- It needs your iPhone with you. Outside the home, the band calls for help through the phone.
Troubleshooting
- The band won’t connect. Restart your iPhone, open the app, then press and hold one button on the band for 8–10 seconds.
- Still stuck? Visit Support & Helpdesk or call us on 0345 25 75 080.
For family and responders
You don’t need the app to receive alerts: they come by text and email, with a map link showing where the wearer is.