Setting up for yourself: go to my.acticheck.com and click Register, then follow the link in the email we send you. Choose WEARER and fill in your name, username, password, phone number, base registration code and address.

Setting up for someone else: register yourself using the RESPONDER option first, then add them from your dashboard using New Wearer.

Go to Settings (the cog) and then Phone numbers, and confirm each number by answering the automated call. Every number must be verified before the system can raise alerts.

Place your base at least 30cm away from your router or other electronics.

• Broadband systems: near your router.
• Cellular systems: higher up in the home, ideally near a window.

Broadband system: connect your base to your router with the blue network cable, and to the power with the black cable. Wait until the INTERNET light comes on. If you entered the 12-character registration code (printed on the label on the base) when you created your account, the base should connect automatically and make a bing-bong sound. If not, you’ll be prompted to add your base (or click SET UP A BASE) and enter the code with no spaces.

Cellular system: connect your base to a wall socket using the black cable and the USB power supply (a cellular base draws too much power to use a USB socket on your router). It works without broadband, but we recommend connecting it to your router with the blue cable too, if you can, for extra resilience. Once the base has registered, remove the rear panel and take out the battery isolation tab.

Go to MY BASE and add a New Location with your address and any access instructions (for example a keysafe code). This is the information that is read out during an alert. If your address is already saved, check it is correct and add or review the access instructions.

The base should be in pairing mode, shown by a flashing BAND light. (If it isn’t flashing, press and hold the VOLUME DOWN button on the base for 5–10 seconds until it does.)

1. Pair: hold the wristband loosely (don’t wear it yet) within 2m of the base and press either or both buttons. Within 20 seconds the INTERNET and BAND lights will show solidly and the base will make a sound. Press either button once more, then put the wristband on.
2. Fit: wear it snug but comfortable, next to the skin, on either wrist.
3. Set the buzz: in MY BAND, choose a Buzz Type and Buzz Feel, turn on Range and buzz test and click Save changes. The band will buzz when you press a button.
4. First SOS test: squeeze both buttons. Within about 3 seconds the wristband vibrates and the base plays the pre-alert sound. Press either button (just one) within about 8 seconds to cancel.
5. Coverage test: with Range and buzz test on, press a button in the places you normally use, in the house and garden. When you’re done, turn it off and click Save changes before relying on the system.

Go to MY RESPONDERS and add at least one person with a verified phone number. Adding their email is recommended, so they can set up their own account and availability.

Once everything’s running, check you have:

• Turned on fall detection (if required) in MY BAND
• Verified all phone numbers
• Whitelisted 0161 850 4480 for incoming calls
• Added and verified at least one responder
• Set up I’m OK checks (if required) in MY BAND
• Tested the wristband buzz type in MY BAND
• Checked your address and access instructions in MY BASE
• Added In Case of Emergency and Public Profile information
• Completed a range test in the house and garden
• Completed a full alert test and confirmed the responder received and understood it

Still stuck? Contact our support team on 0345  25  75 080.