I can’t raise an alert by pressing the buttons

There could be a number of reasons that you are unable to raise an alert.  Let’s review what these may be:

– Either the buttons are not being pressed hard enough or only one is being pressed. Try pressing both buttons with a little extra pressure. You may be able to feel or hear a gentle click as you press the buttons, and you will receive a buzz from the band if an alert is being raised.
– Ensure the base on (if no lights appear there is no power to the the base).
– Check the band is connected and registered with the system -see Connecting and registering your base)
– Ensure there is internet connection to the base unit – the Internet connect light will be lit – see My base lights are not working
– Make sure you have at least one responder’s details in your portal at myacticheck.com

  • Phone |
    0345 25 75 080
  • email |
  • Postal |
    Acticheck Ltd
    18 Hill Street
    Saffron Walden
    CB10 1JD
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