TSA Member organisation: Technology Enabled Care
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How to replace your puck

When the battery is getting low in your puck (wristband) we will send you a new one.

It is vital you follow the instructions sent out with your puck when replacing it, otherwise your system will continue to look for the old puck.

Download the Replacing your puck leaflet (PDF)

Single wristband system

This is a copy of the instructions sent out with the puck for a single wristband system.

Leaflet: replacing a puck in a single wristband system

Multiple wristband system and the smartphone app

And for a multiple wristband system, including what to check if you use the Acticheck app.

Leaflet: replacing a puck in a multiple wristband system, and using the smartphone app

If you have any concerns about this please call our support line on 0345  25  75 080 and we will be happy to help.