TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)

AI summary of customer reviews

Customers frequently describe the reassurance Acticheck gives them and their families, including knowing that help will be called if they fall or need assistance. Recent reviews praise the newer wristband as more comfortable, easier to fasten and smarter-looking than the older grey strap. Several customers describe simple setup and replacement, straightforward yearly renewals with clear instructions, and helpful support.

Customers also value the daily I’m OK checks, being able to see a relative’s activity in the app, and the response service, which one customer says worked well when they needed it.

Criticisms are minor. One reviewer would like more colour choices, another has to dry the band after showering, and one notes that the vibration weakens towards the end of the battery’s life. In its responses, Acticheck says it hopes to offer more colours, explains that the band dries by itself, and offers to adjust settings or send a replacement puck early. One three-star reviewer had not yet worn their new wristband.

AI-generated summary of the 20 most recent published reviews (31 August to 24 September 2026) and their 19 Acticheck responses, available on 26 September 2026. Of these reviews, 16 are five-star, 3 are four-star and 1 is three-star. It reflects customer opinions and Acticheck’s replies, not independent verification. Read the individual reviews and responses below for full context.

  • Rated 5 out of 5

    Brilliant product

    Bought recently for my mother, so far she is very happy , bracelet is light and comfortable, also adjustable, the ok checks are a great addition and also I can check at any time on the app her movement throughout the day and night.
    If she falls it will ring me with an automated response letting me know and the same if she squeezes the buttons on either side of bracelet for help, if I don't respond it will then ring the next responder.
    Also Sally very helpful during initially setup.
    It is working well and I am glad we chose acticheck.

    Sharon C. · Verified buyer ·

    Response from Acticheck: Hi Sharon, thank you for sharing your reasons for choosing us and pleasure at having chosen us. We're pleased you did!
  • Rated 5 out of 5

    Easy replacement

    I'm a bit of a technophobe but the replacement was easy to set up.

    Paul B. · Verified buyer ·

    Response from Acticheck: Hi Paul, if you are ever worried, please give us a call, and we'll be able to make the changes or talk you through what to do yourself. Thank you for sharing your experience.
  • Rated 4 out of 5

    A vast improvement on the previous band.

    The new black wrist band is much easier to put on and visually smarter than the old grey one.

    Patricia V. · Verified buyer ·

    Response from Acticheck: Hi Patricia, we're pleased you find the new wristband an improvement in some key ways. Thank you for sharing your opinion.
  • Rated 5 out of 5

    Worked when I needed it

    Only had to use it once but very pleased with the response

    Kathleen C. · Verified buyer ·

    Response from Acticheck: HI Kathleen, were pleased to have been able to help, but would prefer it if you had many years without another emergency! Thank you for leaving a review.
  • Rated 5 out of 5

    Great experience

    Very efficieant and simple yearly renewal. Clear instructions sent too.

    Louisa S. · Verified buyer ·

    Response from Acticheck: Hi Louisa, we're pleased you found the instructions and process of renewing straightforward. Thank you for sharing your experience.
  • Rated 5 out of 5

    Very Happy with my acticheck, but would like more choice of colour (I do keep asking!)

    Susan Y. · Verified buyer ·

    Response from Acticheck: Hi Susie, in time, we hope there will be some colours. We're pleased that, other than that, you are happy with the system. Thanks for leaving a review, and keep reminding us about the colours!
  • Rated 5 out of 5

    Excellent

    Verx good
    Set check in oncd a dax

    Tony C. · Verified buyer ·

    Response from Acticheck: Hi Tony, thank you for leaving a review. We're pleased you like the I'm OK checks.
  • Rated 4 out of 5

    So far very good

    Peter B. · Verified buyer ·

    Response from Acticheck: Hi Peter, We're pleased you like it so far. Thank you for the review.
  • Rated 5 out of 5

    I like this.

    I find it very good. Towards the end of the battery's life the signal does tend to ease off. It's so easy to use that you forget your wearing it. Like

    Margaret C. · Verified buyer ·

    Response from Acticheck: Hi Margaret, thank you for leaving a review. Please get in touch with us if you are no longer feeling the buzz. There are some settings we can change, and if that fails, we'll send you a replacement puck early.
  • Rated 5 out of 5

    Reassuring ga

    I feel totally reassured that I am covered if or when I need assistance. Thank you for the vibration from the wrist action each day which tells me I am still connected.

    Nancy W. · Verified buyer ·

    Response from Acticheck: Hi Nancy, thanks for leaving a review. We're pleased with the reassurance that the wristband gives you and that you like the I'm OK checks.
  • Rated 5 out of 5

    Great

    Great but have to dry it after shower

    Jean S. · Verified buyer ·

    Response from Acticheck: Hi Jean, thanks for sharing your experience. It will dry by itself in a little while, but a dab with a towel certainly helps.
  • Rated 5 out of 5

    Excellent

    Anne W. · Verified buyer ·

    Response from Acticheck: Hi Anne, thank you for leaving a short but perfectly formed review. We pleased you are content.
  • Rated 3 out of 5

    My experience so far

    My wrist band arrived the day I was going on holiday with my family therefore I stored it in a safe place and as my family leave tomorrow I look forward to wearing it as it seems less bulky than the grey one. Sorry not to be more helpful

    Catherine H. · Verified buyer ·

    Response from Acticheck: Hi Catherine, hopefully, once you've tried it you will like it. Thank you for leaving a review.
  • Rated 5 out of 5

    No problems.

    Patricia P. · Verified buyer ·

  • Rated 5 out of 5

    Great product and great company

    My dad has had his band for about 5 years now and I can’t imagine life without it. It gives me peace of mind to know I can see how he is moving around but also know I’ll be notified if something is wrong. At near 90 it’s a real relief for him to have his band as it gives him a sense of security too.
    The support service provided by Acticheck is also superb.
    Great product and great company!

    Carlos C. · Verified buyer ·

    Response from Acticheck: Thank you so much for such a great review
  • Rated 5 out of 5

    The best chic design

    I have just done my yearly renewable without hesitation as Acticheck has given me peace of mind for many years. The Response Service is excellent and the new style wrist band is more comfortable and easier to put on and take off. Thank you.

    Sue S. · Verified buyer ·

    Response from Acticheck: Thanks for a lovely review Sue
  • Rated 5 out of 5

    New strap

    It’s fantastic so easy to put on it stays where it’s port and so easy if necessary to take it off looks good terrific in improvement on the old strap

    Colin B. · Verified buyer ·

    Response from Acticheck: We're so pleased that you love our new straps Colin
  • Rated 5 out of 5

    Thoughtful brilliant design

    Very positive reaction as soon as I put the wristband on. Far more comfortable to wear and far easier to do up. Fitting is more adaptable to precisely how I want to were it each day – looser on a hot day and firmer when it is cooler. The design is very important to me and this one is totally chic – congratulations!

    Sue S. · Verified buyer ·

    Response from Acticheck: Thanks Sue – we're so pleased you like our new straps
  • Rated 5 out of 5

    It’s very comforting to know that the Acticheck wristband is reliable, easy to use and has great customer support. Simple to set up and the user finds easy to operate. Thank you.

    Christopher P. · Verified buyer ·

    Response from Acticheck: Thank you – we value your feedback
  • Rated 4 out of 5

    A big fan.

    Very reassuring to know that there is always someone there, backing me up in the event of anything nasty happening. It allows me to go anywhere by myself.

    David W. · Verified buyer ·

    Response from Acticheck: That's why we're here David!
  • Rated 5 out of 5

    Works as expected – no problems – prompt answers

    Peter P. · Verified buyer ·

    Response from Acticheck: Thanks Peter
  • Rated 1 out of 5

    I e-mailed to say that my mother had passed away and therefore needed to cancel the subscription but you went ahead and took payment anyway, this is disgraceful behaviour and I demand a refund immediately

    William B. · Verified buyer ·

    Response from Acticheck: We're so sorry about this. It was an unfortunate automated system error not caught in time. We did refund the payment straight away and cancelled all future subscriptions. We are so sorry for your loss and any distress this may have caused.
  • Rated 5 out of 5

    Best so far will report when evaluation is over !
    Sally doing a good job

    Mark B. · Verified buyer ·

    Response from Acticheck: Thank you Mark!
  • Rated 5 out of 5

    Good to feel safe especially when you live alone and family miles away

    It is a very good way to feel safe. A bit of a nuisance putting sleeves over it.

    Josephine H. · Verified buyer ·

    Response from Acticheck: That's all we want – people to feel safe. It sounds like you may have one of our old grey silicone straps – we think you'll find our new velcro fastening straps much easier – take a look at our Shop page or give us a call if you'd like to find out more
  • Rated 5 out of 5

    Gives me and my family peace of mind

    Marion B. · Verified buyer ·

    Response from Acticheck: That's what we are here for, thank you