TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)
  • Rated 5 out of 5

    Great service

    Arrived quickly with a minimum of fuss.
    Setup details (pairing to existing base station) were clearly explained on paper in a leaflet with the replacement wristband.
    My mother lost her wristband while away from home. This is why a new one was required.
    All the Acticheck equipment, system, website, and customer service is reliable and clear.
    I would recommend

    Edward B. · Verified buyer ·

    Response from Acticheck: Hi Edward, I'm pleased we were able to get your mother up and running with the minimum of fuss. Thanks for sharing your experience.
  • Rated 4 out of 5

    Neat, comfortable band – just in black

    Mum found it easy to change over the puck to the new band. She finds it comfortable and easy to put on and off. She would have preferred a grey or silver band.

    Nichol R. · Verified buyer ·

  • Rated 3 out of 5

    Ok I Havnt got use to it yet ,
    But think it’s bulky and not a rechargeable battery like my other was from another company.😧this made smaller.

    Kathleen C. · Verified buyer ·

    Response from Acticheck: Hi Kathleen, Thank you for sharing your reflections. For us, it was important to offer wearers continuous protection, which meant designing in no charging and the wristband being waterproof. We also thought it was good to have buttons that were big enough to be easily pressed through an item of clothing, so the wristband stands a finger width above the wrist . We're sorry if you find it bulky, but hopefully, you will soon get used to this.
  • Rated 5 out of 5

    Easy to fit. Easy to wear.

    Pamela E. · Verified buyer ·

  • Rated 5 out of 5

    Excellent

    Service as expected

    John R. · Verified buyer ·

  • Rated 5 out of 5

    Always feel safe with bracelet on

    Perfect Service always helpful

    Pauline V. · Verified buyer ·

    Response from Acticheck: Hi Pauline, We try our best. Thank you for the review.
  • Rated 5 out of 5

    Great personal services. When my Mother was living independently, it was a invaluable asset for me . Thank you.

    Gillian R. · Verified buyer ·

    Response from Acticheck: Hi Gillian, Thank you for sharing your experience of Acticheck. We wish you both all the best.
  • Rated 5 out of 5

    Promt fast service. polite and knew his products

    Margaret P. · Verified buyer ·

  • Rated 5 out of 5

    love the product

    nothing

    Anne H. · Verified buyer ·

    Response from Acticheck: Thanks Anne – we're very pleased to hear that
  • Rated 5 out of 5

    Glad I found Acticheck!

    I have used Acticheck for many years now and for the reliable service and assurance it gives me I am very happy and have no hesitation in recommending them.

    Barbara T. · Verified buyer ·

    Response from Acticheck: Thank you Barbara – we really appreciate your feedback and recommendation
  • Rated 5 out of 5

    Simple to activate & simple to wear.
    Acticheck provides constant reassurance that all is well. And if something happens, help can be organised very, very quickly.

    Pamela E. · Verified buyer ·

    Response from Acticheck: Thanks for your lovely review Pamela
  • Rated 5 out of 5

    Great customer service

    Lovely strap and delivered promptly

    Vijya M. · Verified buyer ·

    Response from Acticheck: Thank you so much
  • Rated 5 out of 5

    It gives me confidence.

    Its very easy to wear.

    Pauline V. · Verified buyer ·

  • Rated 5 out of 5

    Superb!!

    This is a superb system and a very good company. When I have tested it, the alarm has been totally effective. One test was when I was in Fuerteventura and it urgently contacted my first responder and even precisely pin-pointed my location. A major benefit of the system when compared with smart-watch based systems is that it operates abroad when close to the designated mobile phone, which the watch-based systems do not, as far as I could see. My only dislike was the old plastic wristband, but the issues have been completely resolved by the new fabric wristband, which is excellent. A high-recommended system!

    Keith P. ·

    Response from Acticheck: Thanks for a fabulous and comprehensive review Keith – we really appreciate it
  • Rated 5 out of 5

    Much better than the previous fiddly wristband.

    Brian S. · Verified buyer ·

    Response from Acticheck: Thank you
  • Rated 4 out of 5

    When someone is alone it gives you confidence to know that if you fall someone is at the end of the line. I have every faith in my acticheck. I also know I can also phone if I have anything I need to discuse

    Jennifer W. · Verified buyer ·

    Response from Acticheck: That's great to hear. Thank you Jennifer
  • Rated 5 out of 5

    It is very comfortable to wear with the new strap as well.

    I always feel safe when wearing my alarm , I had a fall &it picked up on that immediately , without it I couldn’t have contacted anyone , so defiantly wouldn’t be without it now .

    Valerie B. · Verified buyer ·

    Response from Acticheck: That's great to hear Valerie, thank you
  • Rated 5 out of 5

    Very comfortable to wear .

    Valerie B. · Verified buyer ·

  • Rated 5 out of 5

    Renewal works seamlessly.

    Renewal works seamlessly. Timely reminder is sent to prepare you for the upcoming price, then the new puck arrives and you are good to go.

    Brian W. · Verified buyer ·

    Response from Acticheck: Thanks Brian – we're pleased it all went smoothly but appreciate feedback either way!
  • Rated 5 out of 5

    Speedy response

    Had a slight problem recently that was quickly rectified. Thanks for your speedy response.

    Patricia P. · Verified buyer ·

    Response from Acticheck: We're glad we could help. Thank you
  • Rated 5 out of 5

    The new wrist band is much better than the old one. It is easy to take off and then replace. Whereas I could not put the old one on with my arthritic hands. My only slight disappointment is that it is black! Any colour would be another improvement, and a choice better still.

    Hazel F. · Verified buyer ·

    Response from Acticheck: Thanks Hazel – we're pleased you like the new straps. We'd love to be able to offer more colour choices and are working on it!
  • Rated 5 out of 5

    Simple annual renewal

    Quick response and delivery of new puck. Easy installation by following instructions came with the the new puck,
    All working again in a few minutes.

    Brian F. · Verified buyer ·

    Response from Acticheck: Thanks Brian
  • Rated 5 out of 5

    Great support & excellent service

    Easy to renew, great service & helpful when needing to contact

    Doris A. · Verified buyer ·

    Response from Acticheck: We're so pleased you feel that way. Thank you for a lovely review Doris
  • Rated 4 out of 5

    easier to open and close
    too early to rate the velcro durability

    David M. · Verified buyer ·

  • Rated 5 out of 5

    Thank you

    Ian D. · Verified buyer ·