TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)
  • Rated 5 out of 5

    New trendy wristband

    A great improvement on the previous grey silicon band. Looks neater. Wouldn’t mind a choice of colours !

    Joanna R. · Verified buyer ·

    Response from Acticheck: We're pleased you like it. As a small business, it we can't offer a choice of colours, but you can purchase any flat ended 20mm wrist strap yourself and send it to us to add to our puck holders, if that helps?
  • Rated 5 out of 5

    A very good system

    So useful to know this works when your away from home, that's why we installed it and the app.
    My wife and I have one each connected to the router. Some problem setting up but soon resolved.

    Raymond D. · Verified buyer ·

    Response from Acticheck: Thanks Raymond – as you know, we're just a phone call away if you need any help
  • Rated 4 out of 5

    A quality product easy to use.

    The puck being water resistant and not requiring to be rechsrged on a regular basis is a big plus. The new style of wrist band is also great. I have the Acticheck app on my smartphone; but the app is not aiways working.

    John P. · Verified buyer ·

    Response from Acticheck: Hi John – thanks for the feedback. The app is generally reliable as long as there's a decent mobile service and the permission settings are correct and the app hasn't been closed. Here's a link to how to check your app's working before you leave the house: https://acticheck.com/going-out-with-your-app/
  • Rated 3 out of 5

    its ok

    its ok adequate

    Brian W. · Verified buyer ·

  • Rated 5 out of 5

    The only problem I have had was a tendency for the alarm to go off when I hadn't fallen or pressed the buttons It took some time to get the right settings to avoid this happening. It's all right now.

    Peter R. · Verified buyer ·

    Response from Acticheck: Everyone moves in a different way, which is why we have a wide selection of settings so there's something to suit everyone – we're glad you managed to find what works best for you
  • Rated 4 out of 5

    A quality product easy to use.

    My renewal was easy to complete at which time i ordered the new improved wristband which I find much more user friendly than the original neoprene model.

    John P. · Verified buyer ·

    Response from Acticheck: That's great to hear, thank you
  • Rated 5 out of 5

    Its brilliant!

    I like my black velcro wristband better than the older style one but thats personal taste. It all works well and "does what it says on the tin"! Ive rarely had a reason to call acticheck but when i have, i speak to a real person, get an immediate answer and specific advice. I love it and have recommended it to several friends.

    Pat R. · Verified buyer ·

    Response from Acticheck: Thanks for the feedback and the recommendations Pat
  • Rated 5 out of 5

    Its brilliant!

    Simply a very good service. Renewal date comes up, Acticheck remind me, i pay my renewal, they send me a new pod. It all happens as it should when it should. Love it!

    Pat R. · Verified buyer ·

    Response from Acticheck: Aw, thanks for a wonderful review Pat!
  • Rated 5 out of 5

    Good improvement

    Much better than the previous ones – easier to fasten and seems less likely to stretch so the device falls out

    Simon M. · Verified buyer ·

    Response from Acticheck: We're glad that you think it's an improvement – thank you
  • Rated 5 out of 5

    It gives peace of mind to me, and to the family.

    The service is very efficient. It provides peace of mind for myself and my family, to know that my wellbeing is monitored. The new wristband is more comfortable and easily adjustable. Thank you.

    Michael B. · Verified buyer ·

    Response from Acticheck: Thank you for your lovely feedback Michael
  • Rated 5 out of 5

    Satisfied customer

    New bracelet is a great improvement, easy to adjust and comfortable to wear, no rubbing my arm as previous bracelet. Thank you

    Barbara C. · Verified buyer ·

    Response from Acticheck: We're so pleased you prefer it Barbara
  • Rated 5 out of 5

    Good service

    Thank you for seamless renewal process.

    Frances S. · Verified buyer ·

    Response from Acticheck: You're welcome Fran
  • Rated 5 out of 5

    Much more comfortable on the wrist.

    Richard F. · Verified buyer ·

    Response from Acticheck: We agree! Thank you Richard
  • Rated 5 out of 5

    A quality product easy to use.

    This wristband is much easier to putv on the wrist than your neoprene model. It appears to be well made and time will tell how long it will last before needing to be replaced.

    John P. · Verified buyer ·

    Response from Acticheck: Many wearers prefer the new wristband, and they seem to be lasting well! Thank you for your feedback John
  • Rated 5 out of 5

    Really happy with my Acticheck alarm and am happy to report that for the last week my morning check scheduled for 7.30 am is coming on time whereas before it was often 20 mins late. Being profoundly deaf I am fortunate to have a Cochlear Implant but the vibration of alarm means I can still receive the vibration of alarm should I for any reason not be wearing the Cochlear Implant( ie if I have washed my hair and taken it off whilst my hair dries.) in April I fell and fractured my hip . I pressed alarm and help arrived quickly. I have recommended your alarm to friends.

    Maureen S. · Verified buyer ·

    Response from Acticheck: Thank you for your lovely and comprehensive review Maureen. We hope others will find it useful. And, thank you for recommending us too
  • Rated 5 out of 5

    I like the fact I can talk to someone if I have a problem and that they always know the exact state of my device

    Marguerite C. · Verified buyer ·

    Response from Acticheck: Good customer service is important to us. It's always a pleasure to talk to you Marguerite
  • Rated 5 out of 5

    Great safety device.

    Subscription renewal is very easy to do and I ordered the new wrist strap this time which arrived within a couple of days with my new Acticheck fob already inserted so I’m very happy with the service.

    Karen N. · Verified buyer ·

    Response from Acticheck: That's great to hear. Thank you Karen
  • Rated 5 out of 5

    Excellent product

    Having now worn an Acticheck for a year and renewed my subscription for another I can only give it a 5 star rating.
    It gives my family reassurance (and myself) that I am still in the land of the living and still upright.
    One particular thing I would like to mention is that at some time in the previous year I suddenly realised that I wasn't wearing my acticheck. I spent the next 3 hours searching the house and car to no avail and eventually rang Acticheck to say that I would now have to go offline. A very reassuring voice promptly told me that the bracelet was in my garage. Off I went again very puzzled but this time also examined the very wet anorak that I discarded and left in the garage. The bracelet had been torn off by the elasticated sleeve!!!
    I have now mostly changed to the mesh bracelet which in my experience is less likely to be caught in any clothing.

    Margot B. · Verified buyer ·

    Response from Acticheck: Thanks for your lovely review Margot – we're so pleased you found your wristband
  • Rated 5 out of 5

    No problems.

    Everything’s fine,no problems

    Patricia P. · Verified buyer ·

    Response from Acticheck: Excellent news!
  • Rated 4 out of 5

    It gives peace of mind to me, and to the family.

    It is very reassuring to know that a daily check is being made. Also a follow up, if I fail to respond. Thank you.

    Michael B. · Verified buyer ·

    Response from Acticheck: Our unique I'm OK checks are really valued by many of our customers, so thank you
  • Rated 5 out of 5

    I like the new wristband. It is easier for me to take on/ off, which helps in hot weather ( normally it stays on!). When wet from shower, easier to dry the skin under. The tightness can be adjusted more finely.

    Michael B. · Verified buyer ·

    Response from Acticheck: We're really pleased you like it Michael
  • Rated 5 out of 5

    Excellent all round

    Great fall band, love the long battery life and movement check. Excellent support, thanks.

    Sheila S. · Verified buyer ·

    Response from Acticheck: Hi Sheila, thank you for leaving a review.
  • Rated 5 out of 5

    Good product

    I like that I don't need to charge the battery. The strap is comfortable. My son and I both miss the facility that we had with my Buddi system whereby he could check that I was moving around.

    Sue W. · Verified buyer ·

    Response from Acticheck: Hi Sue, Thank you for leaving a review. Your son can log on to his dashboard and see your movement any time he wants. He also gets an email each day when we have detected that you are up & active. I also note that you have not yet set up any I'm OK checks. I think you'll like them. You choose a couple of times a day for the wristband to vibrate and then just press a single button to confirm you are OK. Lots of our wearers have one in the morning and another in the evening. It is a bit like having someone check you have opened your curtains in the morning and closed them again at night. If you want any help with setting these up, or anything else, please give us a call on 0345 25 75 080.
  • Rated 4 out of 5

    Pity it is black. A colour would have been nice or the opportunity to have a different colour. I change the micropore tape every day after my shower to ensure I don’t have weeping sores

    Marion M. · Verified buyer ·

    Response from Acticheck: We're looking into offering different colours, but you can purchase any 20mm flat ended strap online to replace ours (easy to replace, or it can be sent to us to change), although the puck holder, of course, can't be changed.
  • Rated 5 out of 5

    Improved strap

    This new wristband is a definite improvement, easy to remove and put on. Water repellent so no moisture under strap also looks better on my wrist. 😊

    Karen N. · Verified buyer ·

    Response from Acticheck: Hi Karen, We're pleased you are happy with the improvements to the strap. And it still looks quite sporty. Thanks you for leaving a review.