How to replace your puck
When the battery is getting low in your puck (wristband) we will send you a new one.
It is vital you follow the instructions sent out with your puck when replacing it, otherwise your system will continue to look for the old puck.
Download the Replacing your puck leaflet (PDF)
Single wristband system
This is a copy of the instructions sent out with the puck for a single wristband system.
Multiple wristband system and the smartphone app
And for a multiple wristband system, including what to check if you use the Acticheck app.
If you have any concerns about this please call our support line on 0345 25 75 080 and we will be happy to help.

