Problem raising an alert by pressing the buttons

There could be a number of reasons that you are unable to raise an alert. These include:

• Either the buttons are not being pressed hard enough or only one is being pressed. They are best activated by pressing with the pads of your finger & thumb onto the pads of the buttons. Try increasing the pressure a little on the buttons. You might feel or hear a gentle click as you press the buttons, and you will receive a buzz from the band a couple of second slater if an alert is being raised.
• Ensure the base on (if no lights appear there is no power to the base).
• Check the band is connected and registered with the system.
• Ensure there is internet connection to the base unit – the Internet connect light will be lit.
• Make sure you have at least one responder’s details in your portal at MyActicheck.