How to sort out a payment

Payments for your Acticheck plan are managed in your transaction account at acticheck.com/my-account. This is a different login from my.acticheck.com (see Your two Acticheck logins).

Change the card you pay with

1. Log in at acticheck.com/my-account.
2. Go to Subscriptions and open your plan.
3. Choose Change payment and enter your new card details.

You can also add or remove cards at any time under Payment methods.

If a payment has failed

We’ll email you if we can’t take a payment, for example because a card has expired.

1. Update your card as described above.
2. Go to Orders, open the unpaid order and choose Pay.

This keeps your plan running without a break in service.

Get an invoice or receipt

Go to Orders and open the order you need.

Check your plan and next payment date

Go to Subscriptions to see whether you’re on a monthly or yearly plan and when your next payment is due.

Update your billing address

Go to Addresses and edit your billing address.

VAT exemption

If the wearer qualifies for VAT relief, you can check or update your declaration under VAT Exemption. See When is VAT applicable? for who qualifies.

If you’re still stuck, call our Support Centre on 0345  25  75 080 (Monday to Friday 9:00 to 17:30, Saturday 9:00 to 12:00) and we’ll be happy to help.