Your two Acticheck logins

You have two separate Acticheck logins. They do different jobs and each has its own password, so it’s worth knowing which one to use.

1. MyActicheck: your system dashboard

my.acticheck.com is where you manage the Acticheck system itself. Use it for:

• Wearer and responder details, and verifying phone numbers
• MY BAND: fall detection, I’m OK checks and buzz settings
• MY BASE: the base location, address and access instructions
• MY RESPONDERS: who is called in an alert, and in what order
• Viewing activity and alerts

Wearers, responders and administrators each have their own MyActicheck login. For help keeping it secure, see Account Security: Passwords & Login Authentication.

2. Your transaction account: orders and payments

acticheck.com/my-account is your shop account, set up when you bought from our website. Use it for:

• Orders: see your orders and download invoices
• Subscriptions: see your monthly or yearly plan and your next payment date
• Payment methods: add or update the card you pay with
• Addresses: your billing and delivery addresses
• Account details: your name, email address and password
• VAT Exemption: your VAT relief declaration

For step-by-step help with payments, see How to sort out a payment.

Forgotten your password?

Because the two logins are separate, resetting one password doesn’t change the other.

• Transaction account: click Lost your password? on the acticheck.com/my-account login page.
• MyActicheck: use the password reset option on the my.acticheck.com login page.

If you’re still stuck, call our Support Centre on 0345  25  75 080 (Monday to Friday 9:00 to 17:30, Saturday 9:00 to 12:00) and we’ll be happy to help.