SUPPORT
How can we help you today?
Search our help articles, or jump straight to one of our guides below.
Popular topics
Step-by-step guides for the things people ask us about most.
Installation GuideStep-by-step setup for your base station and wristband.Start setup →Replacing your puckYour new puck has arrived? Swap it in and pair it with your base.Replace my puck →Full User Guide (PDF)Everything in one printable document.Download PDF →Smartphone AppStay covered when you’re away from home.Get the app →Fall DetectionHow automatic fall alerts work, and how to test them.Learn more →Contact SupportTalk to a real person on 0345 25 75 080.
Mon–Fri 9:00–17:30 · Sat 9:00–12:00Get in touch →
Mon–Fri 9:00–17:30 · Sat 9:00–12:00Get in touch →