TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)
  • Rated 5 out of 5

    Haven t yet had to use this but have every confidence that it will work well.

    Margaret B. · Verified buyer ·

    Response from Acticheck: We hope you never have to use it for real but it is good to know that if none of your local responders are available help will still be called.
  • Rated 5 out of 5

    Excellent. Gives me that extra confidence that should I need it help will be at hand.

    Margaret B. · Verified buyer ·

  • Rated 4 out of 5

    It certainly worked today although I was sleeping I did not feel anything which set off the system which got my son to me.Well I have confidence in it,it works thank you

    Colin S. · Verified buyer ·

    Response from Acticheck: Hi Colin, sorry to have woken you up. Better safe than sorry! If this is a persistant issue please give us a call as there are suggestions we can make. Thanks, Karl
  • Rated 5 out of 5

    This looks as if it will be the one for my mum! She is extremely deaf and so can have nothing that either speaks to her or she speaks to. She doesn't have a land line or a mobile either, so trying to find something that fits the bill has been very difficult. We have not had an opportunity to see it in action – thank goodness – but tests we have done have proved this will work well. I got into a muddle connecting everything as I was doing it from my mobile as mum doesn't have one. I had to call for advice three times, but things got sorted very efficiently. The person on the end of the phone was very friendly. Mum has very thin skin, but she finds wearing the bracelet not at all uncomfortable. Myself, my hubby, my sister and our two daughters are responders. Her health visitors are also very interested in the system and I suspect they may be recommending it to some of the people they visit. All in all, very, very pleased. Thank you. Sue Lyne

    Mrs L. · Verified buyer ·

    Response from Acticheck: Hi Sue, Thank you for leaving this feedback. I am glad we managed to help get you set up and that everyhting is working for your mum. Karl
  • Rated 4 out of 5

    early days but the set up was straighforwards

    Simon M. · Verified buyer ·

    Response from Acticheck: We are pleased you experience has been good. Thanks.
  • Rated 4 out of 5

    Q

    Catherine M. · Verified buyer ·

  • Rated 3 out of 5

    aged 92 I depend on family and friends for unravelling modern electronics, but the result is always satisfactory

    Martin G. · Verified buyer ·

    Response from Acticheck: We are pleased it is all working for you.
  • Rated 5 out of 5

    I have tested it and it alerted all three respondents. Many thanks.
    Ted

    Edward J. · Verified buyer ·

    Response from Acticheck: Hello Ted, I am glad everything is working as it should.
  • Rated 4 out of 5

    Never (thank goodness!) used in anger, but gives peace of mind. Replacement of puck very easy.

    Mrs L. · Verified buyer ·

    Response from Acticheck: We are glad you continue to have the peace of mind the Assure brings and that changing the puck was straghtforward.
  • Rated 3 out of 5

    Only just added this to subscription, but sounds like a good idea, as our contact list is pretty small.

    Mrs L. · Verified buyer ·

    Response from Acticheck: This is a new service that we think others in your situation could benefit from too. Like all insurance, I hope you never have to us it.
  • Rated 5 out of 5

    Very helpful and fast service.

    Mary M. · Verified buyer ·

    Response from Acticheck: We try. Glad everything is working for you.
  • Rated 4 out of 5

    It was simple to set up once I realised that both cables had to be attached to my router. I have had a little difficulty attaching and undoing the strap round my wrist but I do have a bit of arthritis in my fingers and thumbs which impedes progress but once I got used to it I found it less awkward.

    Pamela S. · Verified buyer ·

    Response from Acticheck: Hi Pamela, we are pleased it has all bedded in for you.
  • Rated 5 out of 5

    Ordered very close to Christmas and Acticheck monitored delivery and confirmed dispatch even when delivery was delayed and apologised for the failure of the postal service

    Martin K. · Verified buyer ·

    Response from Acticheck: Hi Martin, So sorry about the Xmas post. We will find a solution for next year! Thank you for taking the time to review.
  • Rated 5 out of 5

    I had hoped I would never need to use my Acticheck, but never left it off. I needed to use it twice recently. It was most reassuring to hear my phone ring. I could not reach it, but knew that help was on its way. It's a wonderful asset. I would never be without it.

    Marsha B. · Verified buyer ·

  • Rated 5 out of 5

    seams like a good system with helpful software, thankfully not been triggered yet.

    George W. · Verified buyer ·

  • Rated 5 out of 5

    My Mum found it easy to wear and use and has it on 24 hours without hardly noticing it. The set up was relatively straightforward. Had not had to use ‘in anger’ as yet so don’t know how it will work in practice, but the tests we ran suggest all would work okay. Got very thorough and prompt help from the Acticheck support team.

    Mr F. · Verified buyer ·

    Response from Acticheck: Thank you for your review. Like having insurance, we hope you never have to use it but it is worth having.
  • Rated 5 out of 5

    Simplicity, yet such a breakthrough, a tremendous step forward in assisting in elderly independence, loved ones well being and safety, whilst giving their respondants/family peace of mind.

    Martin D. · Verified buyer ·

  • Rated 5 out of 5

    Easy to replace

    Mrs F. · Verified buyer ·

    Response from Acticheck: Hi June, Glad you found this easy.
  • Rated 5 out of 5

    Although I haven't put it to the test yet, I was very impressed with the service I got. Not in a hurry to fall and see if it works!
    Very helpful when I rang with a query. Wristband comfortable and not too obvious as an alarm.

    Anne K. · Verified buyer ·

    Response from Acticheck: Hi Anne, it was a pleasure helping you. I am glad you are getting on well with the Assure.
  • Rated 3 out of 5

    Removing the old puck and inserting the new one was no problem. Found understanding the instructions onscreen and from the letter (which luckily gave more detail), a bit confusing but we got there.

    Michael G. · Verified buyer ·

    Response from Acticheck: Hi Michael, sorry to find out this was not as straight forward as it could have been. We'd welcome any suggestions as to how we can improve it. Glad it is all working for you now.
  • Rated 5 out of 5

    really great item and the team are helpful too.

    Marc A. · Verified buyer ·

  • Rated 5 out of 5

    Easy replacement instructions, swift service.

    Steven G. · Verified buyer ·

  • Rated 4 out of 5

    Because we are returning the puck, to I presume be reused it seems a bit expensive.

    Robert · Verified buyer ·

    Response from Acticheck: Hi Robert, we are sorry you find this a bit expensive. Your purchase price covers not only the new puck but also a share of the infrastructure costs for the year which keeps the service going. We are taking responsibility for electrical waste we have manufactured as regulated for in the The Waste Electrical and Electronic Equipment Directive (WEEE Directive). We hope to set up recycling of the PCBs in the future but have not yet done so. We will bear your comment in mind when revisiting pricing in the future.
  • Rated 5 out of 5

    Great idea, it puts my mind at rest when I leave my Dad at home for a few hours. He reasonly fell, and was on the floor for an hour before I returned, his phone was on the other side of the room.

    Patricia B. · Verified buyer ·

  • Rated 5 out of 5

    Very quick service from the team at acticheck

    Paul D. · Verified buyer ·