TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)
  • Rated 5 out of 5

    It doesn’t look like a alarm bracelet.

    I like it so much better than the grey. Being vain it looks like fit bit, folks think I’m counting my daily steps !

    Gill L. · Verified buyer ·

    Response from Acticheck: Ha ha, thank you for your review Gill
  • Rated 4 out of 5

    I feel safe knowing how quickly it reacts to your call , I had a bad fall & pressed my button & my son was contacted within minutes of me pressing the button .

    Valerie B. · Verified buyer ·

  • Rated 5 out of 5

    A seamless experience

    It a seamless experience – Acticheck notify you when the renewal is due, you pay them and the service continues without interruption.

    Brian W. · Verified buyer ·

    Response from Acticheck: Thank you for your positive review Brian
  • Rated 5 out of 5

    Keeps me safe at home, easy to set up and use, less costly than some alternatives, has raised help when I needed it. I am my family are more confident. Customer service great.

    Linda G. · Verified buyer ·

  • Rated 4 out of 5

    Quick and efficient but unsure of renewal date

    George G. · Verified buyer ·

    Response from Acticheck: Thanks for your feedback George. You will get an email informing you of your renewal date next year, but if you ever have any questions, please just give us a call.
  • Rated 5 out of 5

    Great strap

    Great service and mum is pleased with a lighter strap for summer

    Helen C. · Verified buyer ·

    Response from Acticheck: Thanks for your positive feedback – the new velcro strap is proving to be very popular, especially in the hot weather.
  • Rated 5 out of 5

    Great safety device

    I’ve been really impressed with delivery, set up and support. Love the fact it doesn’t need charging!

    Helen C. · Verified buyer ·

    Response from Acticheck: We're pleased to hear you've had a positive experience and the non-charging aspect is great, isn't it? It means it never has to be taken off (and avoids the risk of forgetting to put it back on!!)
  • Rated 5 out of 5

    Very thorough

    Very thorough and gave an early reminder before the renewal date ensuring that the battery which was low was replaced.

    Barbara G. · Verified buyer ·

    Response from Acticheck: Thank you for your feedback Barbara
  • Rated 5 out of 5

    Quick response to my order. Easy to fit. I didn't read the instructions so didn't connect to base station. Quickly spotted by Acticheck with email prompt. A quick phone call soon resolved. My fault!

    Brian F. · Verified buyer ·

    Response from Acticheck: Thanks for fessing up Brian! Not a problem at all and we're glad we were able to help.
  • Rated 5 out of 5

    Piece of Mind – Excellent Service

    Excellent Service as always. Thank you.

    Heather T. · Verified buyer ·

    Response from Acticheck: Thanks – we really appreciate the feedback
  • Rated 5 out of 5

    Excellent service thank you

    Stephen P. · Verified buyer ·

    Response from Acticheck: Thank you for your positive feedback
  • Rated 5 out of 5

    Easy Renewal

    The renewal process was very easy and efficient

    Valerie J. · Verified buyer ·

    Response from Acticheck: Thank you – we're pleased you found it hassle-free
  • Rated 4 out of 5

    Great product to keep me safe

    Great service that keeps enables me to still live independently whilst giving my family assurance I am safe

    Doris A. · Verified buyer ·

    Response from Acticheck: Thank you for your review – that's exactly why the Acticheck life-saving wristband was created in the first place
  • Rated 5 out of 5

    It gives me peace of mind

    Marilyn J. · Verified buyer ·

    Response from Acticheck: Thank you, we're pleased to hear that
  • Rated 5 out of 5

    Renewal is so easy

    I've used the Acticheck system for two years and am more than happy with the safety reassurance it gives me. The annual renewal process is so simple. The option of also purchasing a new wristband is very useful. The new puck is very simple to insert into the wristband and thanks to the comprehensive and easy to follow instructions the whole process takes less than 5 minutes. The old puck can be returned free of charge in the delivery box with a supplied label, which helps the environment

    Jan L. · Verified buyer ·

    Response from Acticheck: Thank you for your feedback Jan – we do try to make things simple
  • Rated 5 out of 5

    Great Support

    Great Support again from the Acticheck team

    John A. · Verified buyer ·

    Response from Acticheck: Thanks for your feedback John
  • Rated 5 out of 5

    This is great for piece of mind for myself and my children

    Marilyn J. · Verified buyer ·

    Response from Acticheck: Thanks for your feedback Marilyn – that's exactly why the Acticheck life-saving wristband was created in the first place and we're so happy that it gives you all peace of mind
  • Rated 5 out of 5

    Compassionate response to patients problems.

    Problem with my wrist band, battery failing. Phomed acticheck who said they had spotted the problem & changed the Puck. As the change was ahead of the anticipated change they offered a discount on the yearly subscription. I had problems with my Bank & Acticheck were willing to wait for my problem to be resolved.

    Colin P. · Verified buyer ·

    Response from Acticheck: Thank you for your feedback Colin – we're here to help
  • Rated 4 out of 5

    I was able to do what was required on the telephone

    Susan H. · Verified buyer ·

  • Rated 5 out of 5

    No problems

    No problems. Happy with my new strap- thank you.

    Patricia P. · Verified buyer ·

  • Rated 2 out of 5

    good idea but

    complicated and clumsy website. Needs to be much simpler- especially given the target users.

    Michael M. · Verified buyer ·

    Response from Acticheck: Hi Michael, We're sorry you found the website complicated, but we value any feedback and regularly review our online instructions, to complement the comprehensive user guide included with each system. We're pleased to see everything is now set up for you and working well, and please remember that we are only a phone call away should you need any help or have questions.
  • Rated 5 out of 5

    Excellent care and support

    Ann L. · Verified buyer ·

  • Rated 5 out of 5

    Good reliable device and service.

    A good quality product with the backing of a very helpful company.

    Michael B. · Verified buyer ·

  • Rated 4 out of 5

    good service

    A swift, easy and successful renewal

    Michael S. · Verified buyer ·

  • Rated 5 out of 5

    Haven't sorted out responders yet. Okay so far.

    Barbara M. · Verified buyer ·

    Response from Acticheck: Thank you for your feedback Barbara. If you need help sorting out your responders, please just give us a call.