TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)
  • Rated 5 out of 5

    I have experienced the help that it brings in an emergency

    I have used this non-stop for 3 years and it genuinely gives me complete confidence that help is at hand. I live alone and my daughter bought the service for me after I had got stuck after slipping in the shower and couldn't get up for several hours. Later, when I broke my arm in a domestic accident my neighbours couldn't hear me shouting for help and I couldn't reach a phone but the alarm instantly alerted my daughter who lives over 100 miles away by phone and she called an ambulance. Replacement pucks are sent out annually or whenever the program detects a low battery and they're easy to replace even with very weak fingers. I highly recommend Acticheck for those who live alone and are frail.

    Patricia H. · Verified buyer ·

    Response from Acticheck: Hi Miss H, Thank you so much for your feedback, I am so pleased the Assure Band, helped you when you broke your arm, and it gives you that peace of mind.
  • Rated 5 out of 5

    Excellent service

    Very easy to replace puck and activate it.

    Margaret C. · Verified buyer ·

    Response from Acticheck: Hi Margaret, Thank you for sharing your experience.
  • Rated 5 out of 5

    efficient and prompt

    George G. · Verified buyer ·

    Response from Acticheck: Hi George, Glad to hear we were what we aim to be. Thank for leaving your review.
  • Rated 5 out of 5

    Aticheck makes you safe and secure with their excellent service.

    Victor W. · Verified buyer ·

    Response from Acticheck: Hi Victor, thanks for taking the time to comment.
  • Rated 5 out of 5

    Great products

    Seems fine so far. Comfy on my wrist like the fact that it still works if I'm away from home.

    Helen K. · Verified buyer ·

    Response from Acticheck: Helen, Thank you for your review.
  • Rated 4 out of 5

    Wristband is working well with no problems

    Ray J. · Verified buyer ·

    Response from Acticheck: Hi Ray, Glad to hear it. Thanks for commenting.
  • Rated 5 out of 5

    Love this product!

    Requested a new Puck and received the next day by first class post. Very easy to replace in the wristband and comes with easy to follow instructions.

    Janet C. · Verified buyer ·

    Response from Acticheck: Hi Janet, thanks for sharing your experience.
  • Rated 4 out of 5

    So far so good!

    Christabel P. · Verified buyer ·

    Response from Acticheck: Hi Christabel, We can ask no more than that. Thanks for sharing your review.
  • Rated 5 out of 5

    Peace of Mind

    I live alone and am aged 90. I am pleased with this product which gives me, and most importantly my family confidence that help will always be readily available in the event that I have a fall or other problem that I cannot resolve for myself.

    Tim B. · Verified buyer ·

    Response from Acticheck: Hello David, Thank you for leaving your thoughts about being a wearer. We're pleased that the Assure is working for you and your family.
  • Rated 5 out of 5

    Excellent customer service

    Excellent service – as always.

    Graeme S. · Verified buyer ·

    Response from Acticheck: Hi Graeme, we're always happy to help. Thanks for taking the time to comment.
  • Rated 5 out of 5

    Excellent does the job

    Works well. Not difficult to set up. Rapid help when I had a question. Bracelet comfortable.
    Very pleased with reassurance this device gives.

    Philip P. · Verified buyer ·

    Response from Acticheck: Phil, Thank you for review, I am so glad this gives you reassurance.
  • Rated 4 out of 5

    Reassuring to have

    I like the idea that there is always someone on the lookout for me. i do not like the chunky wristband, which means I cannot wear a watch. I was surprised to learn that for the first 12 months it was not linked to my mobile phone and so I was not covered out of doors.

    June W. · Verified buyer ·

    Response from Acticheck: June, Thank you for taking the time to write a review, I am so glad you find it reassuring. I am sorry to hear you are finding it a little bulky, It does mean the buttons are easy to press if you need to, even through a jumper. I am glad that the App is up and running if you have any queries please don't hesitate to contact us.
  • Rated 5 out of 5

    I shopped around before deciding. For me this gave me the best service

    Thank you for a good easy service.
    So easy to understand.

    Doreen E. · Verified buyer ·

    Response from Acticheck: Doreen, Thank you for sharing your experience.
  • Rated 5 out of 5

    Invaluable

    Everything I was looking for and the only one of this type that I could find. Unfortunately we got to test it for real a few days after purchase with great success. Gives me the confidence and peace of mind I need. Any questions and customer service is second to none. Highly recommend

    Debbie H. · Verified buyer ·

    Response from Acticheck: Hi Debbie, Thank you for sharing your review. We're glad you're finding the system reassuring.
  • Rated 5 out of 5

    Excellent product, excellent service.

    Very easy set up, tested several times and working excellent, also in home and away from home via the app on my phone. Very easy to wear on my wrist, just like a watch. Also like the NFC function.

    Robert H. · Verified buyer ·

    Response from Acticheck: Robert, Thank you for taking the time to share your experience. We're happy everything is working well for you.
  • Rated 4 out of 5

    Good

    I wear bracelet at all times knowing that I can call for help at the press of a button wherever I may be.

    George P. · Verified buyer ·

    Response from Acticheck: Hi George, I am glad it gives you peace of mind. Thank you for commenting.
  • Rated 5 out of 5

    Great product

    We recently purchased the wristband and base station for my father-in-law and have been really impressed with its capabilities. It gives my wife some relief as she can check that he is up and about. This is after a recent fall that left him on the floor over night without any way to contact family members.
    The only minor negative comment is that the set up for the mobile phone connection could be clearer in the instructions, we had to look at the help information.

    Stephen S. · Verified buyer ·

    Response from Acticheck: Stephen, Thank you for taking the time to leave your comments. I am glad it gives your wife peace of mind and if you require further help with installing the App please don't hesitate to contact us.
  • Rated 5 out of 5

    Perfect

    Very happy with my purchase and the support I have received. Perfect

    David H. · Verified buyer ·

    Response from Acticheck: Hi David, I'm pleased everything is going well. Thanks for sharing your experience.
  • Rated 5 out of 5

    Very pleased with this product

    I am entirely satisfied with the service from Anticheck. at the end of my first year contract I was contacted about a replacement puck and everything went according to plan. The Instructions for fitting the replacement were very clear. I am always satisfied that, should the need arise, my husband would have the means to get the appropriate help.

    Hilary H. · Verified buyer ·

    Response from Acticheck: Hi Hilary, Thank you for taking the time to share your experience, it is appreciated.
  • Rated 4 out of 5

    Good

    A little early at one week, to give longer term impression but thus far I am reassured, and consider this very good value for money, as do my friends who are using me as a guinea pig.
    Ever patient Karl answers queries promptly.
    Carol

    Carol B. · Verified buyer ·

    Response from Acticheck: Hi Carol, I'm pleased everything is going well so far. Thanks for sharing your experience.
  • Rated 5 out of 5

    We love it!

    I am so impressed with assure wristband. We’ve had for a full year now. Needed it a handful of times so it’s given us and Mum great peace of mind. It’s an amazing piece of equipment and acticheck really have thought of everything to make as user friendly as possible. I did a massive amount of research before buying and I believe its far superior to any other alert system. Support line is always happy to answer any query. We’ve just bought the replacement puck and set up couldn’t be easier, literally took seconds to insert puck and pair with base.

    Joyce R. · Verified buyer ·

    Response from Acticheck: Hi Joyce, It is invaluable for people to be able to see the experience of 'living with' the Assure for a year. Thank you for sharing your experience.
  • Rated 3 out of 5

    Mostly like this product

    A little bulky on my wrist

    Susan Y. · Verified buyer ·

    Response from Acticheck: Hi Sue, Sorry to hear you are finding it a little bulky. It does mean the buttons are easy to press if you need to, even through a jumper. Thank you for sharing your experience.
  • Rated 5 out of 5

    Great

    Absolutely brilliant! So kind and patient without making me feel a complete duffer. Thank you.

    Sandie A. · Verified buyer ·

    Response from Acticheck: Sandie, Thank you for your kind words
  • Rated 5 out of 5

    Great product, great company!

    HIGHLY RECOMMENDED!
    This is the second band we’ve bought. One wifi and one cellular. Gives the wearer and family complete reassurance and love that we can check in on our phones to see activity even before the ‘all ok’ emails arrive. The staff at Acticheck are amazing – they answer phone calls immediately but call back quickly if they are busy. They are patient, helpful and friendly and gave lots of support when setting up the equipment.

    Sue B. · Verified buyer ·

    Response from Acticheck: Hi Sue, thank you for these kind words. We're pleased that your second system is up and running.
  • Rated 5 out of 5

    So far I’m very happy with my choice.

    I decided to invest in the acticheck after my mum had a fall at home. My dad wasn’t due home for hours but and she couldn’t call for help. She managed to get up herself but it could have been much worse. I looked at many alert systems and this seemed to be the best option by far because and a small price to pay for piece of mind. Also the 30 day money back guarantee is plenty of time to see if it is suitable.

    Kenny S. · Verified buyer ·

    Response from Acticheck: Kenny, thank you for your review and I am so glad it gives you that peace of mind.