TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)
  • Rated 5 out of 5

    Fantastic

    Been in desperate need twice.Never been so grateful.Helps the family keep sn eye on me.

    Mary A. · Verified buyer ·

    Response from Acticheck: Hi Mary, Ideally you would never need to use us, but we're glad we were able to help in your moments of need.
  • Rated 5 out of 5

    Excellent service again

    Excellent service yet again.
    Prompt delivery of a replacement puck which we accidentally threw out.
    Would recommend

    John A. · Verified buyer ·

    Response from Acticheck: Hi John, We do our best to keep people protected. Thank you for sharing your experience.
  • Rated 5 out of 5

    It does what it say's on the packet

    From experiance it does the job it is intended for what more can I say, it is good value discrete and along with excellent service from the supplier the best I have come across

    I say all of this as an Epilepsy sufferer

    Mike C. · Verified buyer ·

    Response from Acticheck: Hi Mike, Thank you for your positive comments.
  • Rated 5 out of 5

    Peace of mind for my mum’s safety

    Very reliable service. Total peace of mind that my mum’s movements are continually monitored and should she fall I would be immediately contacted.

    Jane B. · Verified buyer ·

    Response from Acticheck: Hi Jane, Thank you for your review. We're pleased we can help give you peace of mind.
  • Rated 5 out of 5

    Problem free first year completed

    A seamless exercise, no issues whatsoever

    John H. · Verified buyer ·

    Response from Acticheck: Hi John, Thanks for sharing your experience of swapping the puck. Many people are surprised at how easy it is.
  • Rated 5 out of 5

    Perfect for our needs

    My mum's had one of these for a year or so now. Luckily she hasn't needed to use it for an emergency, but it's reassuring that she has it. I particularly like the activity graph so I can check she's not lying motionless whenever I might realise I've not spoken to her for a while. We also particularly like the fact it's waterproof and doesn't need charging. My mum is very non-technically-minded so the fancier ones with integrated phone functionality which require charging regularly would just be too much hassle. We've had a couple of false 'fall' alarms, but easily cancelled by my mum responding to the phone call (she forgets she can press one button to cancel). I've adjusted the base unit settings so the 'siren' only sounds briefly when the alarm is triggered as the ongoing siren distressed my mum when there was a false alarms. I stopped the 'I'm ok' checks because my mum didn't always feel the vibration and ended up triggering an alarm. Instead, I have a quick look at her activity line morning & evening. My mum doesn't use a smartphone so we haven't connected it to work when she's out and about, but if she were to fall when she's out, someone would see her quite soon. The worry for me was when she's at home or in her garden where nobody can see her, so the Acticheck Assure alleviates that worry. Overall I like it because it is simple, waterproof (so can be kept on while showering) & effective. Also, my mum didn't want one dangling round her neck so is happy with the Assure which is worn like a watch.

    Mary M. · Verified buyer ·

    Response from Acticheck: Hi Mary, Thank you for leaving this review reflecting on your experience of the last year. We know some people never look at the activity chart and others love the sense of being in touch with whether their wearer has had a good night's sleep and is keeping active during the day. Thanks for highlighting this. Perhaps we can look at your mum's wristband vibrate levels and tune it so she can feel it better? If you'd like help with this just give us a call on 0345 25 75 080.
  • Rated 5 out of 5

    Worked well

    Efficient process, worked well.
    System has always been reassuringly reliable.

    Philip P. · Verified buyer ·

    Response from Acticheck: Hi Philip, Thank you for your review. We're glad everything is working well for you.
  • Rated 5 out of 5

    All good

    Happy with my product

    David H. · Verified buyer ·

    Response from Acticheck: Hi David, Thank you for comment. We're happy that you're happy!
  • Rated 5 out of 5

    Arrived very quickly with simple instruction to activate

    Margaret S. · Verified buyer ·

    Response from Acticheck: Hi Margaret, Thank you for sharing your experience.
  • Rated 4 out of 5

    Rings when required although sensitive can go off when no fall

    Sharon S. · Verified buyer ·

    Response from Acticheck: Hi Sharon, an occasional false alert is inevitable, but hopefully, it is only occasionally. Please let us know if you you would like us to look at your settings.
  • Rated 5 out of 5

    Good company to provide safety equipment for vulnerable

    Reasonably priced replacement required after over 2 years of continuous wear. Arrived v quickly. An excellent company

    Angela J. · Verified buyer ·

    Response from Acticheck: Hi Angela, We're glad you continue to be happy. Thank you for these comments.
  • Rated 5 out of 5

    Friendly and efficient service

    Joan M. · Verified buyer ·

    Response from Acticheck: Hi Joan, thanks for taking the time to leave a review.
  • Rated 5 out of 5

    Love it .

    It arrived promptly and was easy to fit.

    Ann B. · Verified buyer ·

    Response from Acticheck: Hi Ann, we're pleased you love it. Thanks for sharing your experience.
  • Rated 4 out of 5

    I’m very impressed with this wrist band which gives perfect peace of mind if one is liable to have falls as I am.

    A very efficient piece of equipment.

    Alastair P. · Verified buyer ·

    Response from Acticheck: Hi Alastair, Thank you for taking time to leave a review.
  • Rated 4 out of 5

    The only problem is that the wristband is difficult to do up with one hand

    Pauline M. · Verified buyer ·

    Response from Acticheck: Hi Pauline, thank you for taking the time to share your experience. We will bear it in mind when we are developing our next straps.
  • Rated 5 out of 5

    prompt and efficient service

    George G. · Verified buyer ·

    Response from Acticheck: Hi George, We try our best. Thanks for leaving a review.
  • Rated 5 out of 5

    First class

    An excellent service in all respects, that brings peace of mind both to me and my family. Would highly recommend.

    Paukine H. · Verified buyer ·

    Response from Acticheck: Hi Pauline, Thank you for taking the time to leave your thoughts. We're glad you and your family are feeling the benefits.
  • Rated 5 out of 5

    Highly recommend Acticheck

    The wristband is comfortable. I feel so much more secure knowing that I have responders looking over me!
    The monthly payments are no more than bottle of Supermarket wine and are well worth it for the reduction in my stress level.
    Communication with Acticheck prior to purchase was excellent!!!

    Roger K. · Verified buyer ·

    Response from Acticheck: Hi Roger, We're pleased it is working well for you. Thanks for leaving a review.
  • Rated 4 out of 5

    Good telephone support

    Susan R. · Verified buyer ·

    Response from Acticheck: Hi Susan, We do our best! Thanks for taking the time to share your experience.
  • Rated 5 out of 5

    LOVE acticheck

    The system is easy to understand, service is exemplary and When I had to use it it responded beyond my expectations. I like the price too !

    David G. · Verified buyer ·

  • Rated 5 out of 5

    Gives family peace of mind

    No problem changing the puck

    Joyce H. · Verified buyer ·

  • Rated 5 out of 5

    Reliable product

    Have had an Acticheck now for over two years, have only used it twice to call for help, both times times help was with me within twenty minutes, luckily no injuries occurred.
    Highly recommended.

    John K. · Verified buyer ·

    Response from Acticheck: John, thank you so much for your review, I am so pleased you are happy with the product, and when you have had to use it help has been at hand.
  • Rated 5 out of 5

    The service I received is first class from helpful advice when requested to prompt delivery. Acticheck gives me the security I need as I grow older. Many thanks

    Jack W. · Verified buyer ·

    Response from Acticheck: Jack, thank you for your review I am so pleased you are happy with the service we offer and that it gives you security.
  • Rated 5 out of 5

    My extra guardian

    I’ve only had this for two weeks and so far it does what it is supposed to do! However, if I have a query, then a quick phone call to Acticheck and the query has been answered very clearly = one satisfied customer!

    Christopher S. · Verified buyer ·

    Response from Acticheck: Christopher. thank you for your review I am so pleased you are happy with the system, and the aftercare we offer.
  • Rated 5 out of 5

    Good to have a replacement.

    The new wristband arrived the next day. It was simple to replace the old one and it is good to know that it is safe to wear and is not going to fall off.

    Ann P. · Verified buyer ·