TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)
  • Rated 5 out of 5

    this Acticheck wristband has given me the confidence to lead a normal life even better is my children dont have to worry about.

    it is so very easy with the instruction booklet.

    Victor W. · Verified buyer ·

    Response from Acticheck: Hi Victor, Thank you for sharing your experience.
  • Rated 5 out of 5

    Great

    Quick and easy. Thanks

    Rebecca S. · Verified buyer ·

    Response from Acticheck: Hi Rebecca, we're pleased you found is straightforward to replace your puck. Thank you for leaving a review.
  • Rated 5 out of 5

    Great

    Very necessary as I have had some nasty falls, and been able to call for help.

    Pam S. · Verified buyer ·

    Response from Acticheck: Hi Pam, thank you for taking the time to share your experience. We are glad the Assure has been able to help.
  • Rated 5 out of 5

    Great

    I can wear in shower, as long as broadband access is working I'm protected, hard to remove and put back I need help. Shame not really required during lockdowns since wife always home.

    Gilbert T. · Verified buyer ·

    Response from Acticheck: Hi Gilbert, Hopefully you and your wife will be able to get out more and then the benefits will really kick in. Thanks for taking the time to share your experience.
  • Rated 5 out of 5

    Excellent peace of kit.

    This product is excellent in my view. It has allowed me to go out out and about without having to worry to much about whether my wife is ok. It was easy to sort out and set up after reading the instructions thoroughly. Not a man thing of course. The few questions I have had have been promptly answered by the support team.

    P G. · Verified buyer ·

    Response from Acticheck: Thank you for these comments. We're pleased everything is working well for you.
  • Rated 5 out of 5

    Makes us feel that Dad is safer

    Cellular option doesn’t need broadband. Good for those who don’t have internet.

    Lucy C. · Verified buyer ·

    Response from Acticheck: Hi Lucy, thank you for leaving your thoughts. As you point out, whether you have the internet or not, there is a version that works for you.
  • Rated 5 out of 5

    Great

    Gives me great piece of mind!!
    Thank You!

    Billy S. · Verified buyer ·

    Response from Acticheck: Hello Billy, we're pleased to help! Thank for leaving your comment.
  • Rated 5 out of 5

    Simple procedure

    Clear, simple replacement instructions. Pre-stamped postal packet supplied for return of replaced puck.

    David B. · Verified buyer ·

    Response from Acticheck: Hi David, We're glad you found the replacing the puck straightforward. We've worked hard to make it as simple as possible.
  • Rated 4 out of 5

    Good

    This is a very good product, which gives me reassurance, as I am 82 and live alone. As I have rheumatoid arthritis in my hands, I have a bit of difficulty fastening and unfastening the wrist strap, but this is my only problem.

    Valerie M. · Verified buyer ·

    Response from Acticheck: Hello Valerie, Thank you for your review. If you are comfortable we suggest leaving the wristband on at all times. That will give you uninterrupted protection and solve your issue.
  • Rated 5 out of 5

    Great product. Great price

    I have only had my acticheck for just over a week. It was a doddle to set up even at my advanced years. Acticheck have been most helpful with the few questions I have needed to ask.
    I think I understand all the workings now, thankfully it hasn't been necessary to put it to the test in a real situation.

    Maria M. · Verified buyer ·

    Response from Acticheck: Hi Maria, thank you for sharing your experience of setting the system up. Long may you not have to test it for real!
  • Rated 4 out of 5

    Good

    So far, a great product although the website to control the settings needs a bit of improvement

    Nicholas H. · Verified buyer ·

    Response from Acticheck: Hi Nicholas, Thank you for sharing your experience so far. If you have any specific suggestions for improving the dashboard please let me know (karl at acticheck.com).
  • Rated 5 out of 5

    Great support and a really useful screen view of activity helps us know things are fine.

    For my dad who is 89 and not good with tech. I managed to set it up with only one mistake – a quick phone call solved that very quickly and it's working very well indeed. What I like is that he just has to wear it – nothing to charge, nothing to press as we disabled the daily check as it confused him) and we can see things like activity on screen so we know he fine.

    Jonathan W. · Verified buyer ·

    Response from Acticheck: Hi Jonathan, Thank you for sharing your experience. We're pleased it is working for you and your dad.
  • Rated 5 out of 5

    Great

    Now have peace of mind knowing that my mum can alert me if unwell or had a fall. Acticheck team very responsive when out of WiFi zone.

    Kay H. · Verified buyer ·

    Response from Acticheck: Hi Kay, Thank you for taking the time to leave a review, it is appreciated.
  • Rated 5 out of 5

    Excellent system and well worth the money

    Excellent device for our 91 year old living on her own. She didn’t like the thought of a pendant so was really pleased when we found arcticheck with a wristband system.
    Setup was relatively easy and tested with responders to ensure everything worked ok.
    Not using the “I’m OK” at present but it’s very useful to use if required.
    Peace of mind for all the family knowing we are just a push button away from help if needed. Also the device has an automatic fall alarm so covers just about everything.
    Very pleased and would recommend this system to anybody who has elderly relations that need Emergancy help any time of the day/night

    Stuart W. · Verified buyer ·

    Response from Acticheck: Hi Stuart, thank you for taking the time to comment and share your recommendation.
  • Rated 5 out of 5

    Consistent Service

    We've been using Acticheck for around 4 years. It continues to give peace of mind.

    Rosemary C. · Verified buyer ·

    Response from Acticheck: Thank you for sharing you experience over the longer term.
  • Rated 5 out of 5

    Great

    Very easy process professionally handled.

    Rhoda R. · Verified buyer ·

    Response from Acticheck: Hi Rhoda, We're pleased you found the process straightforward, our engineers worked hard to make the process as simple as possible and will be pleased with your experience.
  • Rated 5 out of 5

    Peace of mind

    Actichecheck was just what I was looking for…a system where I am in control, responders are easily changed and for £30 a year have 24/7 back up. Also peace of mind from seeing Mum’s last seen update!

    Mandy M. · Verified buyer ·

    Response from Acticheck: Hi Mandy, Thank you for sharing your experience, we're glad the Assure is giving you, and hopefully your mum, peace of mind.
  • Rated 5 out of 5

    Exactly what we needed – reassurance 24hours a day.

    Have had the Acticheck for 2 weeks now. Use it to monitor my husband 24 hours a day as he has dementia and suffers seizures and falls, and I want to be alerted both day and night if there is anything wrong. The Acticheck has proved to be very reassuring, both for myself and for my husband, that all is well (or otherwise). The Acticheck team are very helpful and have helped me set up the wristband to suit my husband's specific needs exactly. Thank you very much, team.

    Mrs D. · Verified buyer ·

    Response from Acticheck: Thank you for taking the time to share your experience. We're glad you're finding the system reassuring.
  • Rated 5 out of 5

    Great

    From my first enquiry to setting up the
    system I had good clear instructions
    and although I had some problem
    with broad band connection I was
    given on what & how very clear.
    I am pleased I have joined the Acticheck
    team and hope I will not have to call
    too often. My plane is ideal.
    Thank you so much.

    Doreen E. · Verified buyer ·

    Response from Acticheck: Hi Doreen, Thank you for sharing your experience. We're happy everything is working well for you.
  • Rated 5 out of 5

    Safety and security for you and your pet

    This is a great product with a unique selling point. Having used this for a week now I can confirm that it works as advertised and provides reassurance for the wearer that, should he/she become incapacitated and unable to raise an alarm call, the system will automatically generate an alert to a named responder (relative or friend).
    Although a quick response can not be guaranteed, and is dependent upon how quickly a responder can react to the call, it is comforting to know that your predicament will be brought to someone's attention within, at most, twentyfour hours.
    For those living alone with a pet which is dependent upon them, this device is a godsend, removing the fear that the pet might be left alone and unattended for days or possibly weeks until the situation is discovered. Elderly pet owners will welcome the peace of mind that this alert system brings. Customer back-up is first class.

    Brian O. · Verified buyer ·

    Response from Acticheck: Hi Brian, Thank you for sharing your comments. I know that it is important for you to make sure your dog is not stressed more than he need be if anything should happen to you.
  • Rated 5 out of 5

    Great

    Helps me feel safe and reassured whilst living alone.

    John G. · Verified buyer ·

    Response from Acticheck: Hi John, Long may feel safe and reassured! Thank you for leaving your comments.
  • Rated 5 out of 5

    My safety bracelet

    Very pleased indeed with my acticheck bracelet although I could not have managed without my son to set it up. Excellent and very reassuring.

    Christine S. · Verified buyer ·

    Response from Acticheck: Hi Barbara, thank you for sharing your experience. We are always happy to help with anything to do with setting up or managing the system.
  • Rated 4 out of 5

    Good

    Setting up was a little complicated and I was unable to do it myself but had my daughter to help. I have not needed to try the alarm I am pleased to say, but it all appears to be straight forward. I was pleased to know it is British made.

    June W. · Verified buyer ·

    Response from Acticheck: Hello June, We're glad you had your daughter to help, but you could have always called us to help. Thank you for taking the time to leave these comments.
  • Rated 4 out of 5

    Good

    Not impressed with early puck battery degradation, but happy with communications, efficient action, and reduced price proportionate to the loss of expected battery life.

    Paul T. · Verified buyer ·

    Response from Acticheck: Hi Paul, we weren't too happy either. We think this was down to a packaging issue which meant that both buttons could be constantly pressed during transit resulting in a partly spent battery. We're glad everything is working now.
  • Rated 5 out of 5

    Very happy with this device

    My 88 year old mother is very happy with acticheck, she finds it very light and easy to wear. She keeps it on all the time and uses it in the shower. Carl from acticheck has been very helpful, providing prompt advise for setting up the device abroad.

    Clemencia M. · Verified buyer ·

    Response from Acticheck: Hi, Thank you for sharing your experiences. Your mother is our first wearer in Gibraltar!