TSA Member organisation: Technology Enabled Care
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Reviews

Read what our customers think of the Acticheck life-saving wristband

Soon after buying a system from our online shop you will be asked to share your experience.
This is what our customers have said, so far.

Acticheck has an average rating of 4.8 out of 5 stars from 1,073 published customer reviews, and 98% of reviewers rate it four stars or higher.

  • 5 star881 reviews (82%)
  • 4 star171 reviews (16%)
  • 3 star14 reviews (1%)
  • 2 star3 reviews (0%)
  • 1 star4 reviews (0%)
  • Rated 5 out of 5

    Love the product

    I feel very safe knowing I’m being checked on every night, if I don’t answer when buzzed my mobile rings to see if I’m ok, excellent service,

    Nora C. · Verified buyer ·

    Response from Acticheck: That's great to hear – thank you
  • Rated 5 out of 5

    Very good

    Help was very responsive. Prob lem sorted quickly.

    Patricia N. · Verified buyer ·

    Response from Acticheck: We're happy to have helped
  • Rated 5 out of 5

    Excellent service

    Very happy with device and service given. I feel much safer now I have it

    Josephine D. · Verified buyer ·

    Response from Acticheck: We're so pleased to hear that Patricia
  • Rated 5 out of 5

    No problems

    No problems at all.

    Patricia P. · Verified buyer ·

    Response from Acticheck: Thank you
  • Rated 5 out of 5

    I am much happier with this wristband. It is more than the first one and doesn’t keep falling off. So thank you for that it gives me peace of mind. Regards jennifer

    Jennifer W. · Verified buyer ·

    Response from Acticheck: Thank you Jennifer – we're pleased you like our new wristbands
  • Rated 5 out of 5

    Acticheck makes me feel safe and the staff are always very helpful.

    Dawn S. · Verified buyer ·

    Response from Acticheck: Fabulous! Thank you
  • Rated 4 out of 5

    Excellent Service

    The service is good but I was unable to pair my new puck with the base unit due to having AMD. The bracelet is bulky and makes dressing and undressing difficult. It is also often painful as it needs to be tight in order to feel the vibration. The switch from Annual to Monthly was was easily done, for which I am grateful.

    Shirley S. · Verified buyer ·

    Response from Acticheck: Thank you for your feedback Shirley. It sounds like you have one of our older grey wristbands. We are always working to improve our offering and now do a velcro wristband, in two different sizes, which may be better for you.
  • Rated 5 out of 5

    It gives me and my family peace of mind, which is priceless. Thank you.

    Victor W. · Verified buyer ·

    Response from Acticheck: We're so pleased to hear that. Thank you
  • Rated 5 out of 5

    More practical, as it stays on

    I find this strap much better than the grey strap I had, which kept coming undone.

    Lesley B. · Verified buyer ·

    Response from Acticheck: Hi Lesley, We're pleased the new strap is working better for you.
  • Rated 4 out of 5

    So far so good. Not sure whether to wear the wrist “watch” either the active block underneath or on the dorsal side of my forearm. What do you recommend??

    Sasha W. · Verified buyer ·

    Response from Acticheck: Hi Sasha, Thanks for the review. Most people wear the puck on the top of the wrist, like they would a watch. It is up to you, but you might find wearing it underneath is not so comfortable when resting your arm/wrist.
  • Rated 5 out of 5

    Very happy with my bracelet which is comfortable to wear, so much easier than a pendant. The daily morning checks are reassuring and the vibration means I can relax and just wait for it to come. Thank you .

    Maureen S. · Verified buyer ·

    Response from Acticheck: Thank you Maureen – we're so pleased you are reassured when wearing our life-saving wristband
  • Rated 5 out of 5

    When away from home a huge relief to know my wife can get help

    Michael H. · Verified buyer ·

    Response from Acticheck: Thanks Michael – we're all about preserving independence for our wearers and their loved ones
  • Rated 5 out of 5

    I’m very pleased as it is less intrusive and more comfortable.

    Elizabeth I. · Verified buyer ·

    Response from Acticheck: Thank you Elizabeth – we're pleased the new wristband is better for you
  • Rated 5 out of 5

    Much easier to get on and off

    Jan H. · Verified buyer ·

    Response from Acticheck: That's good to hear!
  • Rated 4 out of 5

    Peace of mind

    This gives me confidence when I am out and about alone. I have not yet had to test it fully I am pleased to say. I find the new type wristband better than the silicone one, less bulky and lighter on the wrist. Contact with Acticheck itself is good with pleasant staff who are very helpful.

    June W. · Verified buyer ·

    Response from Acticheck: Thanks for the great feedback June
  • Rated 5 out of 5

    I wouldn't be without it

    yearly renewal is triggered automatically and everything ran smoothly

    Robert B. · Verified buyer ·

    Response from Acticheck: Thanks for the great feedback Robert
  • Rated 5 out of 5

    Excellent solution

    Helpful people and a system that is configurable exactly to our needs. Very pleased!

    David F. · Verified buyer ·

    Response from Acticheck: Thank you David
  • Rated 5 out of 5

    Excellent value

    Great value, good tech, very responsive and helpful support. Happy to recommend

    Nicholas B. · Verified buyer ·

    Response from Acticheck: Thanks Nicholas – that means a lot
  • Rated 5 out of 5

    Excellent product

    It's extremely useful & reassuring & the velcro one is much nicer than the rubber 8ne

    Anne J. · Verified buyer ·

    Response from Acticheck: Thank you for your lovely feedback
  • Rated 5 out of 5

    Easier to use than the orange plastic one. Very pleased with it.

    Helen K. · Verified buyer ·

    Response from Acticheck: Thank you – we're so pleased you like it
  • Rated 4 out of 5

    Great service

    Very good experience – I thought I had lost my tracker but as it was nearly time for renewal I thought I’d just order a new one anyway.
    The lady at Acticheck confirmed my tracker was definitely at my house and I eventually traced it but meantime she sent me a replacement and did not charge me for it. I only paid for it once the renewal date came up!
    I ordered a new wrist band which is less chunky than the old grey one however I think work still needs to be done to improve the band, perhaps offer in different colours rather than black.

    Mary M. · Verified buyer ·

    Response from Acticheck: Thank you for your lovely feedback. We're working on offering more choice of wristband colours – watch this space!
  • Rated 5 out of 5

    Really helpful support

    The responder was very patient, understanding and paced the conversation well. They were able to fully explain how I could subscribe to the system and the benefits of this.

    John D. · Verified buyer ·

    Response from Acticheck: Thank you for your lovely feedback John – we're very pleased to hear that our staff member was patient and kind
  • Rated 4 out of 5

    Always very good. Puck ran out before normal renewal time this year though but it was dealt with very efficiently

    Audrey P. · Verified buyer ·

    Response from Acticheck: Thank you for your lovely feedback
  • Rated 4 out of 5

    Much neater on the wrist

    Sheila B. · Verified buyer ·

    Response from Acticheck: We're pleased you like our new velcro wristband
  • Rated 5 out of 5

    Great product for people that need it.

    Extremely helpful customer service and first class sales and delivery.

    Steven B. · Verified buyer ·

    Response from Acticheck: Thank you very much – we do try!