Overview

What Acticheck is, what it costs and how alerts work.

• Why choose the Acticheck: life-saving wristband
• How easy is it to use the life-saving wristband?
• Can I have more than one wearer?
• The alert triggers
• Pre alert checks
• The alert sequence
• System requirements
• Movement detection
• Wearing an Acticheck life-saving wristband
• Where can I find out more?
• When is VAT applicable?
• Using family & friends rather than straight to a call response centre
• What is remote monitoring?
• What is the range of the band?
• What do future years cost?
• Are there any hidden charges?
• Where abroad can my Acticheck system work?
• Is a telephone needed for my Acticheck system to work?
• What is the Fallback Call Response Service?

Setting up

Getting your system, responders and base configured.

• Managing the responder call sequence
• Base sounds
• Powering your base station
• Range testing
• Using your life-saving wristband
• Adding a picture for your profile
• Changing the base sounds
• Can I set up a system on behalf of someone else?
• What is my personal responder network?
• Call screening and how to get around it
• Tuning your wristband buzz

Technical

How the wristband and base work: battery, range, security and more.

• How to sort out a payment
• Your two Acticheck logins
• Waterproofing
• Battery life and usage
• Worn Detection
• Materials used
• Operating Frequency (RF)
• Near Field Communications
• Managing access information
• Putting your wristband into standby / airplane mode
• Instead of the daily ALL OK email can I also get an SMS message?
• What does Acticheck monitor?
• What happens if there is a power cut?
• What happens if none of my responders are able to accept an alert?
• How secure is the information stored on the Acticheck system?
• How does the Acticheck life-saving wristband communicate?
• I have a pacemaker – is the Acticheck wristband safe?
• What happens when the battery runs down?
• What does ‘typical use’ mean?
• What size/dimensions is the life-saving wristband and base station?
• Postage & Delivery
• Account Security: Passwords & Login Authentication
• How to replace your puck
• Managing update emails
• What does the Acticheck base station do?
• Digital switchover compatibility

Troubleshooting

Fixes for the most common problems.

• Difficulty setting airplane / standby mode
• Problem raising an alert by pressing the buttons
• My base lights are not working
• How do I know if my Acticheck system is still connected and working?
• My band is reporting it is worn when I have taken it off
• My base is making a sound. How can I make it stop?
• My phone numbers have lost their leading zeroes
• Why does my band report shock detected?
• Missed I’m Ok checks